Petrol Subsidy Helpline in Pakistan 2026 – 9771 Registration, Token and Support
What is the petrol subsidy helpline number? For the current federal PM Special Relief Scheme, 9771 is the official SMS short code used for registration and fuel-token requests. Eligible citizens register by sending the required vehicle and CNIC details to 9771. After registration, they can send TOK to 9771 to generate a fuel token before visiting a participating fuel station.
If you are searching for a petrol subsidy helpline in Pakistan, it is important to distinguish the SMS service from a regular telephone helpline. The government’s official instructions identify 9771 as the SMS channel for registration and token generation; they do not describe it as a general citizen call-centre number. Petrol-pump operators have separate support arrangements for technical and connectivity issues.
Find the Right Petrol Subsidy Support Route
Choose your situation to see whether you should use 9771 SMS, check your registration or token, speak with the petrol-station operator, or look for a verified government support route.
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This navigator is an informational guide. It does not confirm eligibility, provide an official complaint number, connect to a call centre, or guarantee a token or subsidy.
What Is the Petrol Subsidy Helpline Number?
Is 9771 the Petrol Subsidy Helpline?
For the current federal PM Fuel Relief Scheme, 9771 is the official SMS short code for registration and fuel-token requests. It is more accurate to describe 9771 as an SMS service rather than a general telephone helpline. The Ministry of IT & Telecommunication instructs eligible citizens to register through SMS and later send TOK to 9771 to generate a fuel token.
A registration channel is used to submit your information and complete enrollment, while the fuel-token channel is used after registration to request subsidized petrol. These functions are handled through SMS. The government has also established a separate helpline/call-centre arrangement for petrol pumps to address technical, application, and connectivity problems.
What Can You Use 9771 For?
You can use 9771 for the main SMS stages of the federal scheme:
- Send the required REG information for initial registration.
- Receive registration confirmation after successful verification.
- Send TOK to request a fuel token.
- Present the token at the petrol station to receive subsidized fuel.
What Should You Do If You Need Human Assistance?
If you need help, rely on officially published government information rather than phone numbers listed randomly on third-party websites. The Ministry of IT directs citizens to the official PM Fuel Relief information portal, while the dedicated support arrangement reported by APP is intended for petrol-pump operators dealing with technical or connectivity issues.
How to Register for Petrol Subsidy Through 9771
Registration for the current federal petrol relief scheme is completed through SMS, so you do not need a smartphone or internet connection. The government has made registration a one-time process. You need to provide your CNIC, vehicle number, province where the vehicle is registered, and the vehicle’s registration date. The mobile SIM used for registration must be registered in your own name.
What Information Do You Need?
Before sending the registration SMS, keep these details ready:
- CNIC number — Enter it without dashes.
- Vehicle registration number — Enter the number plate details without spaces or dashes.
- Province or territory code — Use the first letter/code required for the province where the vehicle is registered.
- Vehicle registration date — Enter the date recorded in the vehicle’s registration details.
- Your mobile SIM — The SIM must be registered against the same CNIC being used for the application. This verification helps prevent someone from registering another person’s CNIC or vehicle without authorization.
Petrol Subsidy SMS Format
Send the registration message in this format:
REG [CNIC] [Vehicle Number] [Province Code] [Registration Date]
For example, remove dashes from the CNIC and vehicle number and keep the required spaces between each piece of information. Make sure the province and registration date match the vehicle’s official records because the government verifies these details with the relevant registration authorities.
Where Should You Send the Registration SMS?
Send the completed REG SMS to 9771. After successful verification, you will receive a confirmation message. You only need to register once; after registration, send TOK to 9771 when you need a fuel token before visiting a petrol station.
Quick Registration Steps
- Prepare your CNIC and vehicle details.
- Use a SIM registered in your own name.
- Create the REG SMS in the required format.
- Send it to 9771.
- Wait for the registration confirmation.
- After registration, send TOK to 9771 when requesting subsidized fuel.
How to Get the Petrol Subsidy Fuel Token
What Is the TOK 9771 Command?
After completing your petrol subsidy registration, you can request a fuel token by sending TOK to 9771. The token system helps eligible users obtain subsidized petrol through the designated fuel stations. The Ministry of IT & Telecommunication confirms that registered beneficiaries can generate fuel tokens through the 9771 SMS service.
When Should You Send TOK?
Send the TOK SMS before visiting the petrol station. This allows the system to generate your fuel token in advance. Check the SMS you receive carefully and use the token within its stated validity period. The current government information specifies a 7-day validity period for 5-litre tokens issued to motorcycles and three-wheelers, while tokens for eligible cars have a different validity period.
How Do You Use the Token?
The process is straightforward:
- Complete your petrol subsidy registration.
- Send TOK to 9771 when you need subsidized fuel.
- Receive the fuel token by SMS.
- Visit the relevant petrol station.
- Present the token for verification.
- After successful verification, receive the eligible subsidized fuel.
Motorcycles and three-wheelers receive 5-litre tokens, with a monthly entitlement of up to 20 litres. Eligible cars receive 10-litre tokens, subject to their applicable monthly limit.
Who Is Eligible for the Petrol Subsidy?
Under the current federal PM Fuel Relief Scheme, the Petrol Subsidy Helpline is targeted at users of motorcycles, three-wheelers, and cars with an engine capacity of up to 800cc. The government has set the relief at Rs100 per litre, subject to the applicable monthly quota.
| Vehicle category | Monthly quota | Relief |
| Motorcycles | Up to 20 litres | Rs100/litre |
| Three-wheelers/rickshaws | Up to 20 litres | Rs100/litre |
| Cars up to 800cc | Up to 30 litres | Rs100/litre |
Are Motorcycles Eligible?
Yes. Motorcycle users are included in the federal fuel-relief scheme. They can receive subsidized petrol up to the specified 20-litre monthly limit, with relief of Rs100 per litre. The Ministry of IT & Telecommunication says motorcycle beneficiaries receive the allowance through 5-litre fuel tokens.
Are Rickshaws and Three-Wheelers Eligible?
Yes. Three-wheelers and rickshaws are also covered, with up to 20 litres of subsidized petrol per month at the Rs100-per-litre relief rate.
Are Cars Up to 800cc Eligible?
Yes. Cars with an engine capacity of 800cc or below are included. Their monthly subsidized petrol limit is 30 litres, with Rs100 relief per litre.
Are Larger Vehicles Eligible?
The current federal scheme specifically identifies cars up to 800cc, along with motorcycles and three-wheelers. Therefore, owners of larger cars should not assume they qualify unless the government later expands the eligibility criteria. Current published information should be checked before applying.
Petrol Subsidy Token Limits and Validity
The petrol subsidy uses fuel tokens with fixed quantities and validity periods. The amount you can receive depends on your vehicle category and the scheme’s monthly limit. The Ministry of IT & Telecommunication confirms the following token structure under the current federal fuel-relief scheme.
Motorcycle and Three-Wheeler Token
Motorcycle and three-wheeler beneficiaries can receive 5 litres per token, with Rs500 in fuel relief per token. Their total entitlement is up to 20 litres per month. Each 5-litre token remains valid for 7 days, so it should be used before it expires.
Eligible Car Token
Eligible cars up to 800cc can receive 10 litres per token, providing Rs1,000 in relief per token at the Rs100-per-litre subsidy rate. The monthly entitlement is up to 30 litres, and each token is valid for 10 days.
What to Do If Petrol Subsidy Registration Is Not Working
If your petrol subsidy registration does not go through, check your details before trying again. Most importantly, use the official SMS process and avoid relying on unverified phone numbers or websites.
9771 SMS Not Received
First, check that your SMS follows the required REG format and that you sent it to 9771. Confirm that the SIM is registered in the applicant’s own name and that the CNIC, vehicle number, province code, and registration date are accurate. If everything appears correct, avoid repeatedly sending messages with different information, as incorrect submissions can create further confusion.
Registration Rejected
A rejected application may require you to review:
- CNIC and SIM ownership details
- Vehicle registration information
- Registration date
- Province or territory code
- Whether the vehicle falls within the current eligibility criteria
Do not assume the exact reason for rejection unless it is provided in the official response or government instructions.
TOK Not Working
You must complete registration before requesting a fuel token. Once registered, send TOK to 9771. If the request fails, check that your registration was confirmed and review the latest official instructions before trying again.
Petrol Pump Refuses the Token
A rejected token may involve eligibility, token validity, verification, or a technical problem at the petrol station. These issues are different from registration problems. APP reported that a dedicated support arrangement was established for petrol-pump operators dealing with application and connectivity issues.
Petrol Subsidy Helpline vs 9771 — What Is the Difference?
The terms “petrol subsidy helpline” and “9771” are often used interchangeably online, but they do not necessarily mean the same thing. For the current federal fuel-relief scheme, official information identifies 9771 as the SMS channel used for registration and fuel-token requests.
| Term | Purpose |
| 9771 | Federal fuel-relief SMS registration and token service |
| REG | Command used for initial registration |
| TOK | Command used to request a fuel token |
| Petrol-pump support | Technical, application, and connectivity assistance for pump operators |
| Other provincial numbers | May belong to separate provincial relief programmes |
Therefore, users should not assume that every petrol subsidy contact number or fuel subsidy helpline found online belongs to the current federal scheme. Check the date and source before using any number.
This distinction is particularly useful for searches such as “9771 helpline,” “9771 petrol subsidy,” “petrol subsidy contact number,” “fuel subsidy helpline Pakistan,” and “petrol relief number.” The safest approach is to verify current instructions through official government sources.
Federal Petrol Subsidy vs Punjab Motorcycle Fuel Subsidy
Petrol Subsidy Helpline: Pakistan has introduced different fuel-relief initiatives at both federal and provincial levels. This is why different Petrol Subsidy Helpline numbers may appear online. For example, Punjab announced a separate motorcycle fuel subsidy in April 2026, with applications available through the 1000 helpline, the Maryam Ko Batayn app, and an official web portal.
Why Do Different Petrol Subsidy Numbers Appear Online?
A helpline or registration method can belong to a specific government programme, rather than to every petrol subsidy in Pakistan. Provincial schemes may have their own eligibility rules, application methods, and support numbers. Mixing these details can lead to users contacting the wrong service.
Which Scheme Does 9771 Refer To?
9771 refers to the current federal PM Fuel Relief Scheme’s SMS registration and fuel-token process. It should not automatically be treated as the helpline for Punjab or another provincial programme.
Why Should You Check the Date of a Helpline Article?
Fuel-relief programmes and their contact arrangements can change. Always check the publication or update date and verify important instructions against current official government sources before submitting personal information or using a helpline.
How to Avoid Fake Petrol Subsidy Helplines and Websites
With many websites publishing information about the petrol subsidy, it is important to verify the source before sharing personal or financial information. A website mentioning 9771 is not automatically an official government website.
Never Share Sensitive Information With Unofficial Agents
Do not give an unknown person your OTP, ATM PIN, banking password, debit or credit card details, or other financial credentials. Legitimate subsidy registration should not require you to hand over banking passwords or security codes to an agent.
Don’t Pay Someone for “Guaranteed Approval”
Be cautious if someone asks for money in exchange for guaranteed petrol subsidy approval, faster registration, or special access. Eligibility and registration should follow the government’s published process.
Verify Government Information
Before acting on a petrol subsidy helpline or registration instruction, check the official government announcement, scheme information, publication date, and exact SMS shortcode. Current official information identifies 9771 as the SMS channel for the federal fuel-relief process.
Don’t Assume Every Website Using “9771” Is Official
Independent websites may publish guides about the scheme without being government-affiliated. For example, some petrol-relief websites explicitly identify themselves as independent information sources. Always verify important information against the latest official source.
Petrol Subsidy Helpline — Quick Answer
Registration SMS: Send the required registration details to 9771 using the REG command. Fuel-token command: After registration, send TOK to 9771 to request a fuel token. The current federal scheme provides Rs100 per litre in relief. Motorcycles and three-wheelers can receive up to 20 litres per month, while eligible cars up to 800cc can receive up to 30 litres per month. These figures and the 9771 SMS process are confirmed by the Ministry of IT & Telecommunication.
Frequently Asked Questions About Petrol Subsidy Helpline
What is the petrol subsidy helpline number in Pakistan?
For the current federal fuel-relief scheme, 9771 is the official SMS short code used for registration and fuel-token requests. It should not automatically be treated as a general telephone helpline. Always verify current support information through official government sources.
Is 9771 the official petrol subsidy number?
Yes. 9771 is the official SMS channel for the current federal PM Fuel Relief Scheme. It is used for registration and requesting fuel tokens.
How do I register for petrol subsidy through 9771?
Prepare your CNIC, vehicle number, province code, and registration date. Use a SIM registered in your own name, send the required REG SMS to 9771, and wait for registration confirmation.
What SMS should I send to 9771?
Use the required format:
REG [CNIC] [Vehicle Number] [Province Code] [Registration Date]
Check every detail before sending.
How do I get a petrol subsidy token?
After successful registration, send TOK to 9771. You will receive a fuel token by SMS, which can then be presented at the relevant petrol station for verification.
Can I register without a smartphone?
Yes. The registration process uses SMS, so eligible users do not need a smartphone or internet connection to register.
Who can receive the petrol subsidy?
The current federal scheme covers eligible motorcycles, three-wheelers/rickshaws, and cars up to 800cc, subject to the government’s eligibility requirements.
How much petrol subsidy is available?
The current relief is Rs100 per litre. Motorcycles and three-wheelers can receive up to 20 litres monthly, while eligible cars up to 800cc can receive up to 30 litres.
What should I do if my 9771 SMS fails?
Check the REG format, destination number, CNIC, vehicle details, province code, registration date, and SIM ownership. If the information is correct, check the latest official instructions rather than relying on an unverified helpline.
What should I do if the petrol pump rejects my token?
Ask the operator to check the token and verification status. The problem may involve eligibility, token validity, verification, or a technical/connectivity issue. Government-reported support arrangements also cover technical problems faced by petrol-pump operators.
Is every website offering 9771 registration official?
No. A website mentioning 9771 does not prove that it belongs to the government. Check the site’s affiliation, publication date, and information against current official government announcements before sharing personal details or following registration instructions.